Refund Policy
Last updated: 26 August 2026
Legal review notice
This owner issued policy is designed for international use but is not a substitute for advice from qualified lawyers in every country where Fitivve is offered. Local consumer, privacy and health data laws may give you additional rights and always prevail where they cannot lawfully be limited.
Fitivve and Mostyn Enterprise
Fitivve is a brand of Mostyn Enterprise F.Z.E, a Free Zone Establishment registered in Ajman, United Arab Emirates under licence 56703, registered address Ajman Free Zone C1 Building, Premises B.C. 1306485, Ajman, United Arab Emirates. Mostyn Enterprise F.Z.E is the company behind the Fitivve service and is responsible for it under these policies. Contact: fitivve@gmail.com, privacy questions to privacy@fitivve.com.
Cancelling your membership
You can cancel Fitivve Pro at any time from Settings. Your cancellation stops the next renewal. You keep full access until the end of the period you have already paid for, and there is no cancellation fee. After that, your account becomes read only so you can view and export your history.
14 day right of withdrawal
If you are a consumer in the United Kingdom or European Union, you may withdraw from your first Fitivve Pro purchase within 14 days. If you asked us to begin the digital service immediately and used it during that period, we may deduct a fair proportion for the service already supplied where the law allows. Your statutory consumer rights are not affected.
When refunds are available
We provide refunds where required by law, for an eligible withdrawal request, or when a proven billing error or duplicate charge has occurred. We do not normally refund a renewal after its billing date simply because the membership was not used, but we will review exceptional circumstances fairly.
How to request a refund
Email support@fitivve.com from the address linked to your account. Include the payment date and reason for your request, but do not send card or bank details. We will acknowledge your request promptly and may ask for information needed to locate the payment.
How refunds are paid
Approved refunds are returned to the original payment method through our payment provider. Processing times depend on your bank or card provider. We do not charge a refund administration fee.
Service issues
If a material technical problem prevents you from using Fitivve, contact support so we can investigate. Where we cannot restore the paid service within a reasonable time, we will offer the remedy required by applicable consumer law.
Local consumer rights
This policy applies internationally and does not replace any mandatory refund, cancellation, cooling off or digital service remedy available where you live. If local law gives you a more favourable right, that right applies.
Currencies, taxes and fees
Refunds are issued in the currency charged and cannot include foreign exchange differences or fees charged independently by your bank, except where law requires otherwise. Any refunded tax is handled by the merchant of record according to applicable rules.
Timing and payment method
An approved refund is sent to the original payment method unless law requires another method. We initiate it without undue delay. The time it takes to appear depends on the payment method, merchant of record and bank. We will tell you if additional verification is required.