Personal Data Policy

Last updated: 26 August 2026

Legal review notice

This owner issued policy is designed for international use but is not a substitute for advice from qualified lawyers in every country where Fitivve is offered. Local consumer, privacy and health data laws may give you additional rights and always prevail where they cannot lawfully be limited.

Fitivve and Mostyn Enterprise

Fitivve is a brand of Mostyn Enterprise F.Z.E, a Free Zone Establishment registered in Ajman, United Arab Emirates under licence 56703, registered address Ajman Free Zone C1 Building, Premises B.C. 1306485, Ajman, United Arab Emirates. Mostyn Enterprise F.Z.E is the company behind the Fitivve service and is responsible for it under these policies. Contact: fitivve@gmail.com, privacy questions to privacy@fitivve.com.

Your data belongs to you

You can access and manage the personal information linked to your Fitivve account. This includes profile details, lifestyle records, measurements, journal entries, coach and AI conversations, consent records, account activity and private images you have uploaded.

Exporting your data

You can request a portable copy from Settings at any time, including after cancelling a paid membership while your account remains available. Fitivve prepares one dated ZIP containing your records in JSON and CSV formats and your private files in their original formats. The export is generated only after your signed in identity has been verified.

Deleting your account

You can permanently delete your account from Settings without contacting support. You must confirm the request before it runs. Fitivve removes your account records, conversations and private files, signs you out and sends a confirmation to the email address linked to the deleted account. The deletion cannot be reversed.

Records we may retain

We keep only limited records where required for legal, tax, fraud prevention or accountability purposes. This can include payment records held by our payment provider and a minimal record showing the account email and deletion date. These retained records are restricted and are not used for coaching or marketing.

Other privacy rights

You may also ask us to correct or restrict personal data, object to certain processing or withdraw optional consent. Consent choices can be changed in Settings. For a request that cannot be completed in the app, email privacy@fitivve.com from the address linked to your account. We aim to respond within one month.

Keeping your export safe

Your export may contain sensitive personal information and private images. Store it securely, avoid downloading it on a shared device and delete copies you no longer need. Fitivve cannot protect an export after it has been downloaded to your device.

Requests from different countries

Privacy rights and response periods differ by location. We apply the rights required where you live and may ask for your country so we can handle the request correctly. We will not discriminate against you for exercising a legal privacy right.

Identity, authorised agents and appeals

To protect your data, we may ask for proportionate information to verify identity or authority. Where local law permits an authorised agent, we may verify both the agent and your permission. If we refuse a request, we will explain why and provide appeal or complaint information where required.

Manage your personal data

Open privacy settings