Refund questions, answered clearly

A refund may be available where required by law, for an eligible withdrawal request, or after a confirmed duplicate charge or billing error. We also review material service access problems and exceptional circumstances fairly. Eligibility depends on the facts and any mandatory consumer rights where you live.

Consumers in some places, including the United Kingdom and European Union, may have a 14 day right to withdraw from an initial purchase. If you requested immediate access and used the digital service, a proportionate amount may be deducted where local law allows. Other countries may provide different rights.

We do not normally refund a renewal only because the membership was not used or was not cancelled before the billing date. Contact us promptly if there are exceptional circumstances. This does not limit any mandatory right available under your local law.

Contact support as soon as you notice a duplicate charge or billing error. Include the payment date and the email linked to your account. Do not send full card numbers, bank details or passwords. We will investigate the transaction with our payment provider.

Tell support what happened and when, so we can investigate and try to restore access. If a material problem cannot be resolved within a reasonable time, we will provide the remedy required by the consumer law that applies to you.

Email support@fitivve.com from the address linked to your Fitivve account. Include the payment date, the reason for your request and any relevant order reference. Never send card or bank account details.

Contact us as soon as possible after the payment or issue. If you are relying on a statutory withdrawal or cooling off period, send the request before that period expires. The applicable deadline can vary by country.

We acknowledge requests promptly and may ask for information needed to locate or verify the payment. If approved, we instruct our payment provider without undue delay and within any mandatory legal deadline. Your bank or card provider controls how long the credit takes to appear after that.

An approved refund is normally returned to the original payment method in the currency charged. Exchange rate differences and independent bank fees are not controlled by Fitivve, unless applicable law requires otherwise.

No. Cancelling stops the next renewal and access normally continues until the end of the paid period. It does not automatically refund an earlier payment. A refund request is reviewed separately under the Refund Policy and applicable law.